Frequently Asked Questions
Everything you need to know about our premium home products and services.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental United States. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Are Marcato SpA products covered by a warranty?
Yes, all our high-quality home goods come with a 12-month limited warranty against manufacturing defects to ensure your complete satisfaction and peace of mind.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer assembly services for large furniture items?
For select metropolitan areas, we offer professional white-glove delivery and assembly services for an additional fee. You can select this option at the checkout if it is available for your zip code.